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Applications Engineer

Job title: Applications Engineer

Based: Sittingbourne, Kent

Reports to: Applications & Innovations Manager

Job Purpose:

Mechanical biased role for a technically minded individual to support innovative road safety product development and maintenance, for major projects with customers and partners. The successful candidate will be working closely with the wider applications team to provide customer-focused technical solutions and product support, as well as, promoting the company, to increase sales and profitability. The role includes opportunities to travel internationally. Highway Care is a forward-thinking, empowering employees to challenge the norm and innovate for a safer future for all road users and highway workers across the UK and around the world.

Key Responsibilities and Accountabilities:

Attend and coordinate field trials/installations for new and existing products
Create product training packages for distributors and key clients
Conduct product/technical presentations to customers, design consultants, and colleagues and at industry seminars
Provide technical support to customers, distributors, governing bodies and colleagues
Liaise with engineering & applications departments on feedback with ideas to enhance product performance & new product ideas
Interpret and occasionally edit CAD/Solidworks product drawings
Coordinating with key material suppliers to manage delivery schedules for key projects and ensuring delivery of products/components to meet deadlines for preparation of client training or project start date
Liaise with the engineering department to provide clients with site-specific layout and installation drawings
Continuously drive improvements and lean initiatives
Prepare product technical submissions
Review & update existing technical documentation (such as drawings & manuals)

Essential Skills, Competencies, Qualifications and Behaviours Necessary to Perform this Role:

Qualified to minimum HNC/D
Capability to write technical responses, documentation and manuals
Willingness & flexibility to travel worldwide, sometimes at short notice
Confident and highly motivated customer facing engineer with a strong attention to detail
Key focus on providing exceptional customer service
Excellent communicator
Proficiency with everyday productivity software such as Outlook and the Microsoft Office suite
Instructor & assessor qualifications/experience advantageous